Returns & Exchanges
We want you to love your new frames, which is why we offer a 30-day window for returns or exchanges on all eyewear. Whether you shopped online or in-store, we make the process simple and stress-free.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Frames
Place the eyewear in its original case and protective packaging to ensure it arrives back to us in perfect condition.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized collection point.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing